FAQ

Frequently Asked Questions

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days and delivered within 3–7 business days in the United States.

Q: Do you ship internationally?
A: Currently, we primarily ship within the United States. Please contact us for international shipping inquiries.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email.

Q: What makes Chapo Lakay special?
A: Our hats are inspired by Haiti's cities, culture, history, and pride. We create products that celebrate Haitian heritage and identity.

Q: Can I return an item?
A: Yes. Please review our Return Policy for details about returns and exchanges.

Q: How can I contact Chapo Lakay?
A: Visit our Contact page or email us directly with any questions or concerns.

Q: What payment methods do you accept?
A: We accept major credit cards and other payment methods available through Shopify checkout.

Thank you for supporting Haitian culture and craftsmanship.

— Chapo Lakay Team 🇭🇹